Partners

Pickup Partner Addendum

Version 2026-11-03. In effect from November 3, 2026.

1. What this is

This addendum adds to the GO thyme Partner Terms. It lets a partner with a place clients visit, such as a gym, hold paid GO thyme orders there for clients to pick up. Where this addendum and the Partner Terms differ about pickup, this addendum applies. Everything else in the Partner Terms still applies.

• You accept this addendum when you tick "I agree" in the app. The version and date you accepted are recorded.
• Pickup starts only when GO thyme turns it on for your shop page, after you accept.

2. How pickup works

• Your client chooses "Pick up at" your place on your GO thyme shop page and pays GO thyme online at checkout. Pickup is free for the client.
• GO thyme packs each order in a sealed bag marked with the client's first name and order number, and drops it at your place on the ready day.
• The agreed spot is where bags are left, such as your front desk. GO thyme sets it in the app with you.
• GO thyme emails the client when the bag is there, with a photo of where it was left. The client collects it during your opening hours.

3. What you do

• Keep each bag in the agreed spot, sealed, as it came, and out of direct sun.
• Hand a bag only to the client named on it, or to someone who gives its order number.
• Never open, add to, remove from or change a bag or what is in it.
• Tell GO thyme at once if a bag looks opened or damaged, or cannot be found (adurden@gothyme.com or (562) 476-9017).

4. What you never do

• You never take payment. Every pickup order is paid to GO thyme online before it reaches you. Never take cash, card or any other payment for it.
• You never take returns or give refunds. Send any client who wants one to GO thyme (adurden@gothyme.com). Returns follow GO thyme's refund policy.
• You never give product advice about the bag's contents beyond what GO thyme's materials and product pages say. Section 6 of the Partner Terms applies to everything you say about GO thyme.

5. A missing or damaged bag

• GO thyme covers it. If a bag left at your place goes missing or is damaged before the client collects it, GO thyme makes it right with the client under its 30-day guarantee. You are not charged for it.
• Tell GO thyme as soon as you know, so the client can be looked after quickly.

6. Bags not collected

• GO thyme reminds the client 2 business days after drop-off. If a bag is still there after 5 business days, GO thyme will contact the client and may collect the bag. Keep it in the agreed spot until then.

7. What you earn

• Pickup orders through your shop page earn exactly as the Partner Terms say: the same pool, your split, the same 30-day hold and payouts. There is no fee for holding bags, and none is charged to you.

8. Privacy

• The app shows you each pickup order's first name, items and stage. Use them only to hand over the right bag. Never share them.

9. Ending

• Either side can end this addendum at any time by email. Ending your partner account ends it too.
• When it ends, pickup at your place stops at once. Orders already paid are still held for their clients, or collected by GO thyme.

10. Changes

GO thyme may change this addendum as section 8 of the Partner Terms says. You are asked to agree to a new version before pickup at your place starts again.